Support
We're a small Canadian team and we read every message.
Contact us
Email support@parlock.ca. We usually reply within two business days.
Please don't email us the contents of your conversations. We never need them to help you.
Testing ParLock
- Installing: install Apple's TestFlight app, then open the invitation link you were sent.
- Sending feedback: take a screenshot in ParLock and choose Share Beta Feedback, or open TestFlight, tap ParLock, then Send Beta Feedback. Or email us.
- Updating: TestFlight installs new test builds automatically, or tap Update in TestFlight.
Common questions
Can you read my messages?
ParLock is designed so we can't: messages are end-to-end encrypted, so only the people in the conversation should be able to read them.
Can you recover my messages?
No. We don't hold copies we could decrypt, so keep your device backups safe.
How do I delete my data?
Your conversations are stored on your device: deleting the app removes them. To ask about anything else we may hold, email privacy@parlock.ca.